University of Central Florida (UCF) MAN3025 Management of Organizations Practice Exam 2

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What causes intersender role conflict?

Conflicting personal values

Inconsistent demands from multiple role senders

Intersender role conflict occurs when an individual receives inconsistent demands or expectations from multiple role senders, such as supervisors, team members, and other stakeholders. This conflict can lead to confusion and stress, as the individual struggles to meet the varying and often contradictory demands.

When multiple people or groups expect different things from the same individual, it creates a situation where fulfilling one expectation could mean failing to meet the other, leading to feelings of frustration and conflict. This contrasts with the other options, which may refer to different types of role challenges but do not specifically highlight the interaction between various role senders and their conflicting demands.

Understanding intersender role conflict is crucial, as it can significantly impact employee performance, satisfaction, and overall organizational effectiveness. Recognizing this form of conflict helps in addressing it effectively, ensuring that role expectations are clear and manageable.

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Too many roles assigned to one person

The absence of clear guidance

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